From our studio to your table
From mats to tiles and racks, here is what to know about production, delivery and product support.
US mat orders typically arrive within approximately 1 to 2 weeks of ordering. Production and shipping are separate stages. Timings vary by product and destination.
| Product and destination | Production and dispatch | Shipping after dispatch | Estimated total |
|---|---|---|---|
| Mahjong mats, USA | Typically about 5 calendar days | Typically about 5 calendar days | Approximately 1 to 2 weeks |
| Mahjong mats, international | 6 to 8 business days | 7 to 12 business days | 13 to 20 business days |
| Mahjong tile sets | Approximately 1 week | Approximately 6 to 10 days | Allow approximately 2 to 3 weeks |
| Racks, dice trays and coasters | Varies by item | Varies by destination | Contact us for the current estimate |
Estimated timeframes, not guaranteed arrival dates.
How to read these estimates: Production and dispatch includes preparing your order before it is handed to the carrier. Shipping starts after dispatch. Business days are Monday through Friday, excluding public holidays.
US mat estimates are based on typical recent tracked deliveries. International mat and tile-set timings are fulfillment estimates. Racks, dice trays and coasters have item-specific timing, so contact us with the product and your delivery country for the current estimate.
Timing begins once your order, payment and any required details are confirmed. These are estimates, not guaranteed arrival dates. Orders containing different products may arrive in separate parcels. Tracking is provided for each shipment when available.
Mats delivered within the USA are printed to order and fulfilled in the USA through PrintKK. International mat orders are printed and fulfilled in China.
Our mahjong tile sets and all accessories—including racks, dice trays and coasters—are made in China and shipped directly to you by our manufacturer there. Orders containing different products may arrive in separate parcels.
Available destinations, delivery methods and any charges are confirmed at checkout. You receive tracking information when your order ships. Delivery estimates vary by product and are not guaranteed arrival dates.
Mats ship rolled with a black storage bag. Tile-set and rack-set contents are listed on their respective product pages. Mats, tiles and racks are sold separately unless a listing expressly states otherwise.
Last updated: October 20, 2026.
We accept orders for eligible delivery addresses worldwide. Available destinations and delivery methods are confirmed at checkout.
Not every product, address or delivery service is supported in every country. Please contact us before ordering if checkout does not offer a delivery option.
Our mahjong mats are printed to order through our production partner, PrintKK.
Mats ordered for delivery within the United States are printed and fulfilled in the USA. International mat orders are printed and fulfilled in China.
Our mahjong tile sets and all accessories—including racks, dice trays and coasters—are made in China and shipped directly to you by our manufacturer there. Our “Printed in the USA” statement applies only to mats delivered within the USA.
Orders already in production continue through their assigned facility. Please refer to your order confirmation and tracking information for those orders.
Production and shipping are separate stages. Delivery estimates vary by product and destination and are not guaranteed arrival dates. Seasonal demand, production issues and carrier delays can affect timing.
Please contact us before ordering if you need your purchase for a particular event or date. We cannot promise delivery by a specific date unless we expressly confirm it.
Where estimates are given in business days, these are Monday through Friday, excluding public holidays. Processing begins once your order and payment have been confirmed and any necessary order details have been resolved.
We offer free shipping to eligible delivery addresses. Available delivery options, any applicable charges and taxes are shown at checkout before you place your order.
Tracking details are provided when your order ships and tracking becomes available. A tracking number may be created before the carrier makes its first scan.
Orders containing different products may arrive in separate parcels. Tracking information is provided for each shipment when available.
If we cannot ship within a stated production timeframe, we will notify you, provide an updated estimate where available, and offer any delay-consent or cancellation and refund options required by applicable law. We do not treat a delivery estimate as a waiver of those rights.
If tracking stops updating or your order does not arrive within the estimated window, contact us.
If a parcel is marked delivered but cannot be found, check the delivery location and any household or building reception first, then let us know. We will investigate and arrange an appropriate resolution for confirmed non-delivery.
Please check your address, apartment number and postal or ZIP code before paying. Contact us immediately if a correction is needed.
We cannot guarantee an address change after an order enters production or shipping.
If an incorrect address supplied by you leads to a failed delivery, additional shipping charges may apply. We will explain the options and any charges before arranging a new shipment. This does not limit remedies when the error is ours.
Your selected mahjong mat ships rolled with a black storage bag. Tiles, racks, dice and styling accessories are not included with a mat unless expressly stated in the listing.
For tile sets and rack sets, please refer to the individual product page for the included items.
Mats, tile sets and rack sets are sold separately unless a listing expressly states otherwise.
We do not offer voluntary change-of-mind returns or exchanges. Damaged, defective and incorrect items are handled under our Return and Refund Policy.
Contact us before sending anything back.
Nothing in this policy limits any mandatory consumer rights, including rights relating to defective, incorrect or misdescribed goods, non-delivery, or cancellation where required by applicable law.
Mahj Mat Studio is operated by Thomas Probst, trading as T. Probst Creations.
Haffnerstrasse 15
4500 Solothurn
Switzerland
Email: hello@mahjmatstudio.com
Planning a special evening?
Production and carrier transit are separate stages. Contact us before ordering for a date-sensitive gift or event so we can check the current estimate.
Ask us before ordering ↗Returns
Read the policy alongside this page for eligibility, exclusions and the return process. Contact us before sending an item back.
Send your order number and a description of the problem. If an item arrived damaged or incorrectly printed, keep the packaging and take clear photos so we can review it with our production partner.
Contact the studio ↗Last updated: September 11, 2026.
Each mat is printed after you order. We do not offer voluntary returns or exchanges for a change of mind, a different design preference, or a size you selected incorrectly. Please check the selected dimensions and measure your table before ordering.
This policy applies to purchases made after this version was published. For earlier purchases, we honor the policy presented when the order was placed.
If your mat arrives damaged, has a printing defect, or is a different design or size from your order, contact us as soon as possible. Please aim to report visible issues within 30 days of delivery so we can investigate promptly with our production partner. This request does not shorten any rights or claim periods provided by law.
Include your order number, a description of the issue and clear photographs of the mat and any relevant packaging or shipping label. If photographs are not possible, tell us so we can arrange another way to review the problem.
For a confirmed defect or fulfillment error, we will arrange an appropriate replacement or refund at no additional cost to you, subject to your applicable rights. You deal with Mahj Mat Studio; we coordinate with our production partner.
We normally review product issues using photographs and resolve them without a physical return. Do not send your mat to PrintKK or to our studio unless we provide return instructions. If we require a defective or incorrect item to be returned, we will provide a prepaid label or arrange to cover the necessary return postage. We will not require you to pay international return postage to remedy our error.
Our business address is in Switzerland. It is not an automatic return destination.
If you notice an error or want to cancel, contact us immediately. We will check whether production can still be stopped. Changes and voluntary cancellations cannot be guaranteed once production has started. If we confirm cancellation of an unfulfilled order, we will refund the amount paid for the canceled order. Mandatory cancellation rights remain unaffected.
If an order has not arrived within the estimated delivery window, contact us with your order number. We will investigate with the carrier and production partner and arrange an appropriate resolution. Please also see our Shipping Policy.
We will confirm approved refunds by email and issue them to the original payment method, normally within 10 business days of approval and sooner where required by law. Your bank or payment provider may need additional processing time. For a full-order refund due to our inability to fulfill the order, we refund the original shipping charge as well. Contact us if an approved refund has not appeared after 15 business days.
Nothing in this policy limits any mandatory consumer rights, including rights relating to defective, incorrect or misdescribed goods, non-delivery, or cancellation where required by applicable law.
Mahj Mat Studio is operated by Thomas Probst, trading as T. Probst Creations.
Haffnerstrasse 15
4500 Solothurn
Switzerland
Email: hello@mahjmatstudio.com