Printed just for you
Your mat is printed to order in the USA by our production partner, PrintKK. Please allow 6–9 business days for production.
From our studio to your table
Shipping & returns.
Made to order. Packed for the journey. Here’s what to know before your mat arrives.
Shipping to your door
Please allow another 5–10 business days for shipping after production. Shipping options and charges are shown at checkout. Delivery times are estimates and may vary.
Arriving ready for play
Your mat ships rolled with a black storage bag. Unroll it and let it settle flat. Tiles, racks and styling accessories are not included.
Estimated arrival
Estimated delivery: 11–19 business days in total, including production. Delivery times are estimates and may vary.
Planning a special evening?
Need your mat by a certain date?
Production and carrier transit are separate stages. Contact us before ordering for a date-sensitive gift or event so we can check the current estimate.
Ask us before ordering ↗Returns
Let’s get it sorted.
Read the policy alongside this page for eligibility, exclusions and the return process. Contact us before sending an item back.
Something isn’t right?
Send your order number and a description of the problem. If your mat arrived damaged or incorrectly printed, keep the packaging and take clear photos so we can review it with our production partner.
Contact the studio ↗We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thomas.probst@webgearing.com. Please note that returns will need to be sent to the following address: T. Probst Creations, Haffnerstrasse 15, 4500 Solothurn, Switzerland
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thomas.probst@webgearing.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thomas.probst@webgearing.com.