Refund policy

Last updated: September 11, 2026.

Made to order, chosen by you

Each mat is printed after you order. We do not offer voluntary returns or exchanges for a change of mind, a different design preference, or a size you selected incorrectly. Please check the selected dimensions and measure your table before ordering.

This policy applies to purchases made after this version was published. For earlier purchases, we honor the policy presented when the order was placed.

Damaged, defective or incorrect mats

If your mat arrives damaged, has a printing defect, or is a different design or size from your order, contact us as soon as possible. Please aim to report visible issues within 30 days of delivery so we can investigate promptly with our production partner. This request does not shorten any rights or claim periods provided by law.

Include your order number, a description of the issue and clear photographs of the mat and any relevant packaging or shipping label. If photographs are not possible, tell us so we can arrange another way to review the problem.

For a confirmed defect or fulfillment error, we will arrange an appropriate replacement or refund at no additional cost to you, subject to your applicable rights. You deal with Mahj Mat Studio; we coordinate with our production partner.

Please contact us before sending anything back

We normally review product issues using photographs and resolve them without a physical return. Do not send your mat to PrintKK or to our studio unless we provide return instructions. If we require a defective or incorrect item to be returned, we will provide a prepaid label or arrange to cover the necessary return postage. We will not require you to pay international return postage to remedy our error.

Our business address is in Switzerland. It is not an automatic return destination.

Changes and cancellations

If you notice an error or want to cancel, contact us immediately. We will check whether production can still be stopped. Changes and voluntary cancellations cannot be guaranteed once production has started. If we confirm cancellation of an unfulfilled order, we will refund the amount paid for the canceled order. Mandatory cancellation rights remain unaffected.

Missing deliveries

If an order has not arrived within the estimated delivery window, contact us with your order number. We will investigate with the carrier and production partner and arrange an appropriate resolution. Please also see our Shipping Policy.

Refund processing

We will confirm approved refunds by email and issue them to the original payment method, normally within 10 business days of approval and sooner where required by law. Your bank or payment provider may need additional processing time. For a full-order refund due to our inability to fulfill the order, we refund the original shipping charge as well. Contact us if an approved refund has not appeared after 15 business days.

Nothing in this policy limits any mandatory consumer rights, including rights relating to defective, incorrect or misdescribed goods, non-delivery, or cancellation where required by applicable law.