Shipping policy

Last updated: September 11, 2026.

Where we ship

We currently accept orders for eligible delivery addresses in the United States. Available destinations, shipping methods and charges are shown at checkout. Not every address or service is necessarily supported; please contact us before ordering if checkout does not offer a delivery option.

Production and delivery estimates

Our mats are printed to order and fulfilled in the USA by our production partner, PrintKK.

Production: allow 6–9 business days.
Shipping after production: allow another 5–10 business days.
Estimated total delivery time: 11–19 business days, including production.

Business days are Monday through Friday, excluding public holidays. The estimate starts after your order and payment have been confirmed and any necessary order details have been resolved. These are estimates, not guaranteed arrival dates. Seasonal demand, production issues and carrier delays can affect timing.

Please contact us before ordering for a date-sensitive event or gift. We cannot promise delivery by a specific date unless we expressly confirm it.

Shipping charges and tracking

Your shipping charge and any applicable taxes are displayed at checkout before you place the order. The supplier shipping charge is not necessarily the amount charged by our store. Tracking details are provided when the order ships and tracking becomes available. A tracking number can be created before the carrier makes its first scan.

Delays and missing parcels

If we cannot ship within the stated production timeframe, we will notify you, provide an updated estimate where available, and offer any delay-consent or cancellation and refund options required by applicable law. We do not treat a delivery estimate as a waiver of those rights.

If tracking stops updating or your order does not arrive within the estimated window, contact us. If a parcel is marked delivered but cannot be found, check the delivery location and any household or building reception first, then let us know. We will investigate and arrange an appropriate resolution for confirmed non-delivery.

Delivery addresses

Please check your address, apartment number and ZIP code before paying. Contact us immediately if a correction is needed. We cannot guarantee a change after an order enters production or shipping. If an incorrect address supplied by you leads to a failed delivery, additional shipping charges may apply; we will explain the options and any charges before arranging a new shipment. This does not limit remedies when the error is ours.

What arrives

Your selected mahjong mat ships rolled with a black storage bag. Tiles, racks, dice and styling accessories are not included unless expressly stated in the product listing.

Returns and product issues

We do not offer voluntary change-of-mind returns or exchanges. Damaged, defective and incorrect items are handled under our Return and Refund Policy. Contact us before sending anything back.

Nothing in this policy limits any mandatory consumer rights, including rights relating to defective, incorrect or misdescribed goods, non-delivery, or cancellation where required by applicable law.